The Challenge

Carro had expanded quickly since its founding in 2015 with new operations in Malaysia, Indonesia and Thailand complimenting robust growth in its home market of Singapore.

The team had been using a variety of siloed single-function tools. The added complexities from running a regional business like Carro meant that these separate applications, with their own ecosystems were unwieldly and inefficient.

There came the need to find a new enterprise collaboration platform that could unify these business basics while at the same time offer future-proofing with more advanced features.

The Lark Advantage

For Carro, Lark’s powerful collaboration and communication platform brought harmony to Carro’s team experience by combining many crucial business tools in one place.

In particular, Lark’s robust messenger with in-built translation and seamless video conferencing features meant that communication between teams was clear and efficient, regardless of location.

The Carro team highlighted Lark’s accessible design with our notification feature, whereby you can notify a colleague of anything, be it a new group or a comment in a document, with a single command.

Carro has also started using more advanced Lark features such as Approvals and Lark Flow an automation tool that allows you to integrate different apps and services.

The Result

• Lark has improved communication and collaboration across cross-border teams.

• Lark is being rolled out across Carro’s different regions.

• Lark has replaced multiple siloed Apps as Carro’s main communication tool.

• Lark Flow has improved customer service and turnaround speed.